Processing
1. How long is the processing stage?
Processing starts 24-48 hours hours after your order has been placed if it was placed between Monday-Thursday. Orders placed between Friday-Sunday will be processed on Monday.
2. How long is processing
Processing is 1-3 business days (Monday-Friday).
Shipping & Receiving
1. How will I know when my order has shipped?
Once a label is created for your order, you will receive an email that has your tracking number.
2. When will my tracking number update?
24-48 hours
3. How long is delivery?
3-5 business days for small orders and 5-7 business days for larger orders.
4. How long does delivery take outside of the U.S.?
Orders outside the U.S. can take up to 5-17 business days due to customs clearance.
Returns & Exchanges
1. What is my return policy?
Sunglasses, Accessories, and Swimwear are non-returnable.
2. What if my package I received in the mail was damaged?
Please email pictures of the damaged item or items, your order#, and first and last name to [email protected]